September Week 5

General questions get rehearsed answers full of the right keywords. Now the interviewer can ask each candidate about the work they say they did.

• Switch it on per interview. In the AI interview builder, turn on Resume Based Questions in the Resume row, between Screening and Competencies.
• Up to 3 questions, about real achievements. The interviewer agent picks specific things from the resume, like a sales record, a team they led or a named project, and asks what the candidate did themselves and what came of it. A thin resume gets fewer questions, and no resume means none.
• Never part of the score. Each answer is rated Strong, Average or Weak on its own. It doesn't count toward the interview score.
• See it on the candidate report. A Resume Questions card puts what the resume says next to how the candidate answered, with a jump to that moment in the recording. When the two don't line up, you'll see Doesn't match resume with the candidate's own words.

A dead mic, a dropped connection, a closed tab. A candidate who joined and never said a word used to get a score of 0 and no way back in. Now they get another go.

• Not scored, not charged. If the candidate doesn't answer a single question, the call gets no score, uses no credit and doesn't move them through the pipeline.
• The candidate gets an email to retake it. Same interview, same link. The email says the call didn't go through and that nothing counts against them. At most one a day, so a faulty device never floods their inbox.
• Marked Incomplete on the candidate's page. The interview card reads Incomplete and says New link sent., or No new link sent. when the email couldn't go out.
• Watch what happened. Click the card for the reason when it's clear (a weak connection, the candidate leaving, or the tab being closed) and a video of each failed call. Once the retake is scored, the earlier calls stay one click away under Incomplete calls.